Frequently Asked Questions
Straightforward answers—general topics first, then pricing, add-ons, and promotions.
General
What is a Virtual Private Server (VPS)?
A VPS splits a physical server into isolated environments. Your resources are dedicated to you within that environment—unlike shared hosting, noisy neighbors have far less impact on your RAM, CPU, and disk performance.
How does a VPS compare to a dedicated server?
A dedicated server is an entire machine reserved for you. A VPS gives you an isolated slice with guaranteed resources while sharing the underlying hardware—usually more cost-effective until you need full-box performance or compliance.
When should I use VPS hosting instead of shared hosting?
Choose a VPS when you need root access, consistent performance, custom software, or your traffic has outgrown shared plans. It is ideal for APIs, production sites, and workloads that benefit from isolation.
How do I get started with VPS hosting?
Pick a plan that matches your CPU, RAM, storage, and network needs, complete checkout, and use the control panel to deploy or reinstall your OS. From there you can install stacks, migrate applications, and point your DNS.
I already have hosting—how do I move to a VPS?
Provision the new VPS, copy or restore your files and databases, test on a staging hostname or hosts file, switch DNS when ready, and then retire the old service. We can provide high-level guidance; complex migrations may need a planned window.
Which regions and network paths do you offer?
We focus on high-demand footprints such as Hong Kong (including CN2-oriented options) and Seattle (multiple premium and value KVM lines). Exact inventory changes with capacity—see the VPS and dedicated pages for live plans.
Can I reinstall the OS or migrate existing data?
Yes. Common Linux images and Windows-capable SKUs (where offered) can be provisioned from the panel. For migration, you can use snapshots, rsync/scp, or your panel’s tools; ask support if you need a checklist for your stack.
What technical support do you provide?
We provide baseline deployment and networking guidance plus platform-level assistance. Application-level debugging is best-effort; complex or bespoke setups may need a scheduled engagement.
Pricing, add-ons & promotions
How do billing, renewals, and upgrades work?
Services are billed on the cycle you choose (monthly or longer terms when available). Renewals can be automated from the billing portal. Upgrades or plan changes are processed as quickly as provisioning allows—often within minutes for resource bumps.
Where can I see the full plan list and specs?
Open each product line (Hong Kong VPS, Seattle VPS, Windows VPS, dedicated servers) for live SKUs and specs. The client area shows the same catalog at checkout.
Additional configuration
Transparent — reference prices for common add-ons; can be adjusted as needed. • Add IP(s): 3 USD/mo (as needed) • SSD +1GB: 0.5 USD/mo (as needed) • IP replacement service: 3 USD per time • Increase traffic: 100GB / 1 USD
Do you run coupons or long-term promotions?
We periodically publish recurring discounts on longer billing cycles (for example annual or multi-year prepay). Codes and eligibility are shown in the billing portal or announcements—always verify an offer at checkout before relying on it.